People Services Representative (APAC Shift)

QAD is looking for a person who will be the primary point of contact for employees and managers seeking HR support and guidance. You will be the primary People Services Representative for the APAC region. In this role, you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. You will ensure timely resolution of inquiries and strive to enhance the overall employee experience within our organization.

This role may be fully remote, working in the morning shift based in Mumbai.

What You will do:

• Frontline Support: Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat.

• Inquiry Handling: Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics.

• Issue Resolution: Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary.

• Data Management: Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality.

• Documentation: Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed.

• Employee Self-Service Support: Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources.

• Compliance: Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines.

• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team.

• Customer Service Excellence: Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions.

• Collaboration: Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.

• Bachelors degree in Human Resources, Business Administration, or a related field preferred.

• 4+ years of professional HR experience in HR shared services, customer service, or administrative support role preferred.