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Priority Technology Holdings

Compare

3.1

based on 53 Reviews

31 Priority Technology Holdings Jobs

Assistant Manager/Manager - Subscriber Services Group

Priority

3.1

based on 53 Reviews

5-9 years

Chandigarh

1 vacancy

Assistant Manager/Manager - Subscriber Services Group

Priority Technology Holdings

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Software Configuration Management Customer Support Bfsi Scheduling Financial Services

+ 4 more

Job Description

Job_Description":"

To support our rapid growth, we are seeking talented, motivated professionals to join our:

a. Client Services Group offering customer support on query redressal and Tasks requests from Clients & customers and

b. Also manage our Offshoring Division Subscriber Services Group wherein offshore tasks for our clients are handled in the areas of Transaction Processing, Document Management, Client Care Tasks & Call-In Payments/Phone Payments.

Responsibilities:

- Manage Multiple Business Support Teams supporting Multiple Products/Business Processes.

- Manage multiple Teams in Transaction Processing for Financial Services Businesses.

- Transition Management

- Process Management
- People Management
- Process Improvement & Enhancement Prioritization in Sprint Planning
- Performance Review

Requirements
Required Skills & Qualifications :

- Desired Qualification: 10+ years of experience with strong Operational and People Management skills in Call Center/BPO industry,

- Experience i n a Product environment would be an immense plus.

- Should have working experience in handling teams in Banking/Financial Services Business Environment (BFSI Domain).

- Proven Experience of handling Customer Support Teams, as well as, Non-Voice Teams in Banking/ Financial Services Business Environment (BFSI Domain).

- Has strong Knowledge of Dialer Dynamics & Telephony Solutions.

- Understands Staffing Level Requirements and can work on Capacity Modelling & Scheduling in accordance with the same.

- Has proven track record of handling growing teams.

- Excellent interpersonal skills and the ability to effectively collaborate with others in a cross-functional team.

- Displays strong Executive Presence to be able to conduct purposeful communication forums with Stakeholder Group.

- Ability to analyze and use data to make thoughtful prioritization decisions.

- Ability to learn quickly and communicate proactively and effectively in writing, and verbally.

- Good Communication Skills (English USA)

- Sensitization in American Culture.

","