Deputy Branch Manager - Automotive Industry (15-25 yrs)

KEY RESPONSIBILITIES:

1. Sales Management:

- Collaborate with the Branch Manager to develop and implement sales strategies to achieve revenue and profit goals.

- Assist in managing customer relationships and addressing their needs promptly.

2. Staff Supervision:

- Support the hiring, training, and development of branch staff.

- Provide guidance and motivation to the sales and support teams, ensuring a positive working environment.

3. Inventory Control:

- Assist in maintaining optimal inventory levels by monitoring stock turnover rates and coordinating with the procurement team.

- Implement inventory management best practices to minimise stockouts and overstock situations.

4. Customer Service:

- Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and maintaining strong relationships with key clients.

- Monitor and enhance customer service processes to meet or exceed customer expectations.

5. Operational Efficiency:

- Contribute to the efficient operation of the branch by optimizing workflow processes and recommending improvements.

- Oversee daily operations, including order processing, shipping, and receiving.

6. Financial Management:

- Assist in budget planning and management to achieve financial targets.

- Monitor expenses and identify cost-saving opportunities.

7. Market Analysis:

- Stay informed about industry trends, market conditions, and competitor activities.

- Provide insights to the Branch Manager to support strategic decision-making.

8. Compliance and Safety:

- Ensure compliance with company policies, industry regulations, and safety standards.

- Implement and enforce workplace safety protocols.

9. Reporting:

- Generate regular reports on sales performance, inventory levels, and other key metrics.

- Present findings and recommendations to the Branch Manager and senior management as needed.

10. Training and Development:

- Facilitate training sessions for staff on product knowledge, customer service, and sales techniques.

- Encourage continuous learning and skill development within the team.