F & B Operation Manager

Team Leadership & Management:

Lead, motivate, and manage the F&B team, including hiring, training, and performance evaluation.
Foster a positive work environment and ensure staff adherence to company policies and standards.
Develop and implement training programs to enhance team skills and knowledge.
Operational Oversight:

Oversee daily F&B operations, including service delivery, inventory management, and adherence to health and safety regulations.
Ensure the highest standards of quality and consistency in food and beverage offerings.
Monitor and manage operational budgets, including cost control and revenue generation.
Customer Service & Relations:

Engage with customers to ensure satisfaction and address any concerns or complaints promptly.
Develop and implement strategies to enhance the customer experience and drive repeat business.
Conduct regular feedback sessions with customers to gather insights and improve service standards.
F&B Certification & Compliance:

Maintain up-to-date knowledge of F&B industry certifications and ensure compliance with relevant standards and regulations.
Ensure that all staff are trained and certified as required by industry standards.
Oversee the implementation of best practices and operational procedures in line with certifications.
Strategic Planning & Development:

Collaborate with senior management to develop and execute strategic plans for F&B operations.
Analyze performance metrics and market trends to identify areas for improvement and growth.
Plan and coordinate special events and promotions to drive business and enhance brand presence.
Qualifications:

Education & Certification:
Bachelors degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
Relevant F&B certifications (e.g., ServSafe, HACCP) preferred.

Experience:
Minimum of 2 years of experience in F&B management with a proven track record of successful team leadership.
Demonstrated experience in customer service excellence and conflict resolution.

Skills & Competencies:
Strong leadership, organizational, and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in F&B management software and tools.
Ability to analyze data and make informed decisions to drive performance.