Branch Manager

Job Purpose
The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets.
Job Context & Major Challenges
Job Context:The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets.



Job Challenges:†Unavailability of Quality Manpower in terms of Agency Managers and advisors, Retention of Quality Manpower

†Licensing of Advisors – Pass Percentage is very low, getting examination dates for Online Examination is very difficult.

• Fluctuating market condition

• Delay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion).

• Infrastructure constraints

• Ensuring that business is carried out as per the compliance & regulatory environment
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Ensure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets.1. Recruit quality resource

2. Ensure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managers

3. Maintain the profitability:

Of the advisor

Of the Branch.

4. Keep track on Advisors Contest and Clubs

5. Keep track on various training needs.

6. Sharing good sales practices.

7. Provide support to AM by participating in sales/recruitment.

8. Be responsible for the market conduct of the assigned agency managers and the advisors in their team

9. Maintain the Sales Report on Introduction and Issued Business

10. Develop the Agency Managers (goal sheets).

11. Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level.KRA10Relationship Management (Internal & External) to drive performance.1. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments.

2. Maintain one to one contact with all advisors.

3. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact).

4. Visit top advisors in regular intervals.KRA11Drive local sales promotion effort for to support team members in achieving business targets1. Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity.

2. Driving various contestsKRA12Ensure Risk Management as per company policy1. Carrying out the business activities as per the compliance & regulatory environment.

2. Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system.

3. Be responsible for the market conduct of the assigned agency managers and the advisors in their teamKRA13Manage administrative responsibilities of the branch in the absence of the Branch Head.1. Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch Head

2. Monitor operational costs

3. Facilitate in resolving any people or client related issues.KRA14Team Management1. Ensure through continuous on the job training, skill enhancement of team

2. Mentor, supervise and coach the team.

3. Provide for on the job as well as classroom training for skill enhancement

4. Ensure periodic job rotation to give a higher exposure to the team members on all aspects.KRA2Manage persistency and business health for the allotted branch so that functional goals are achieved1. Manage sales force attrition as per bench mark.

2. Maintain quality of business for better persistency.KRA3Relationship Management (Internal & External) to drive performance.1. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments.

2. Maintain one to one contact with all advisors.

3. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact).

4. Visit top advisors in regular intervals.KRA4Drive local sales promotion effort for to support team members in achieving business targets1. Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity.

2. Driving various contestsKRA5Ensure Risk Management as per company policy1. Carrying out the business activities as per the compliance & regulatory environment.

2. Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system.

3. Be responsible for the market conduct of the assigned agency managers and the advisors in their teamKRA6Manage administrative responsibilities of the branch in the absence of the Branch Head.1. Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch Head

2. Monitor operational costs

3. Facilitate in resolving any people or client related issues.KRA7Team Management1. Ensure through continuous on the job training, skill enhancement of team

2. Mentor, supervise and coach the team.

3. Provide for on the job as well as classroom training for skill enhancement

4. Ensure periodic job rotation to give a higher exposure to the team members on all aspects.KRA8Ensure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets.1. Recruit quality resource

2. Ensure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managers

3. Maintain the profitability:

Of the advisor

Of the Branch.

4. Keep track on Advisors Contest and Clubs

5. Keep track on various training needs.

6. Sharing good sales practices.

7. Provide support to AM by participating in sales/recruitment.

8. Be responsible for the market conduct of the assigned agency managers and the advisors in their team

9. Maintain the Sales Report on Introduction and Issued Business

10. Develop the Agency Managers (goal sheets).

11. Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level.KRA9Manage persistency and business health for the allotted branch so that functional goals are achieved1. Manage sales force attrition as per bench mark.

2. Maintain quality of business for better persistency