Customer Insights Analyst II

When our values align, there's no limit to what we can achieve.   At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Job Purpose:

• Progress the function of Customer Insights working closely with Operations staff to ensure customer.

• surveys are conducted and survey responses are distributed on the identified projects. Support the generation and review of data analytics.  

Key Accountabilities:  

Survey Management:

Support the progress of surveys by engaging with the Project Leads and with technology to ensure customer surveys will be completed with accuracy and within the scope of the survey plan.  

Data Analytics:

Review completed surveys for elements of Data Protection and Privacy and take appropriate action prior to distribution. Conduct survey status analytics to ensure progression.  

Process and Technology:

Maintain a familiarity with Operational processes. Provide technical knowledge where appropriate.  

Skills:

• Excellent interpersonal, verbal, and written communication skills with a strong command of English language.

• Analytical skills.

• IT literate – Experience with Microsoft-based applications and a general knowledge of PC functions.

• Customer-focused approach to work.

• A flexible attitude with respect to work assignments and new learning.

• Ability to manage and prioritize tasks efficiently and accurately.

• Willingness to work in a matrix environment and to value the importance of teamwork.

• Attention to detail and organizational skills.

• Ability to work independently and take ownership of and responsibility for work assigned.

• Culturally aware and ability to think and work globally.  

Knowledge and Experience:

• Relevant experience in the Clinical Research field (pharmaceutical industry or CRO) or other relevant experience in the areas of customer survey support preferred.

• Project Management/Technology/Business Operations.  

Education:

• Bachelor’s Degree required, or

• Educated to degree level (technology, biological science, pharmacy, or other health-related discipline preferred) or equivalent qualification or clinical research experience.