Add office photos
All Filters
16 OSCube Co Jobs
Team Leader
OSCube Co
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Supervise and coach a team of Customer Service Representatives (CSRs), providing guidance, support, and performance feedback.
- Monitor team performance metrics (e.g., call handling time, first call resolution) and take corrective actions as needed to meet service level agreements (SLAs).
- Conduct quality assurance reviews and call monitoring to ensure adherence to company policies and service standards.
- Coordinate training sessions and workshops to enhance team skills and knowledge in customer service techniques and product knowledge.
- Implement efficient call routing and escalation procedures to minimize wait times and resolve customer issues promptly.
- Provide technical assistance to CSRs on complex customer inquiries or system issues.
- Prepare and analyze reports on call center performance, identifying trends and areas for improvement.
- Build strong relationships with customers and address escalated customer concerns or complaints.
Bachelor s degree in Business Administration, Communications, or a related field (or equivalent experience)
Years & Nature Of Experience 3-5 years of experience in call center operations, with at least 1-2 years in manager or team lead role.
Core Competencies
- Focus on achieving operational goals and meeting performance targets.
- Ability to adapt to changing business needs and customer demands.
- Sound judgment and decision-making skills, especially in high-pressure situations.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Skill in managing conflicts and resolving disputes among team members or with customers.
Technical Skills
- Proficiency in call center software and CRM systems (e.g., Salesforce, Zendesk, Freshdesk).
- Knowledge of telephony systems and call routing technologies.
- Familiarity with troubleshooting technical issues related to customer service operations.
Soft Skills
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively.
- Leadership: Strong leadership skills with the ability to motivate and inspire a team.
- Problem-Solving: Effective problem-solving abilities to resolve issues and improve operational efficiency.
- Customer Focus: Commitment to delivering exceptional customer service and maintaining customer satisfaction.
- Team Management: Ability to manage and develop a diverse team of customer service professionals
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Team Lead roles with real interview advice
People are getting interviews at OSCube Co through
People are getting interviews through
(based on 1 OSCube Co interview)
Job Portal
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at OSCube Co are saying
Team Lead salary at OSCube Co
reported by
2
employees
with 4
years exp.
₹4.1
L/yr - ₹5.3
L/yr
46%
less
than the average Team Lead Salary in India
View more details
What OSCube Co employees are saying about work life
based on 7 employees
Flexible timing
Rotational Shift
No travel
Day Shift
OSCube Co Benefits
View more benefits
Compare OSCube Co with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Reliance Retail
Compare
IBM
Compare
iEnergizer
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview