Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Online Instruments

Compare

3.5

based on 63 Reviews

1 Online Instruments Job

Support/Resident Engineer - Online

Online Instruments India Pvt Ltd

3.5

based on 63 Reviews

1-2 years

Bangalore / Bengaluru

1 vacancy

Support/Resident Engineer - Online

Online Instruments

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Science Customer Service Information Technology CVS Video Conferencing Interpersonal Skills

+ 1 more

Job Description

We are seeking highly motivated and technically skilled Support/Resident Engineers to join our team in the AVIT (Audio visual and Information Technology) industry. As a Support/Resident Engineer, you will be responsible for providing technical support, troubleshooting, and resolving customer issues related to audio visual systems and solutions.

This role is open to both freshers and candidates with 1-2 years of experience in the AVIT industry.

Responsibilities:

Technical Support: Provide timely and effective technical support to customers via phone, email, or on-site visits. Troubleshoot and resolve issues related to audio visual systems, including equipment, software, and network connectivity.
Customer Interaction: Interact with customers professionally, understand their technical needs and challenges, and provide appropriate solutions. Maintain a high level of customer satisfaction by ensuring prompt and accurate responses to their inquiries and concerns.
System Installation and Configuration: Assist in the installation, setup, and configuration of audio visual systems, including displays, projectors, audio equipment, video conferencing systems, and control interfaces. Ensure proper integration and functionality of all components.
Testing and Quality Assurance: Conduct thorough testing of audio visual systems to ensure proper performance and functionality. Identify and resolve any issues or defects, ensuring that systems meet quality standards before deployment.
Documentation and Reporting: Maintain accurate and up-to-date documentation of customer interactions, support tickets, and solutions provided. Prepare reports and communicate findings to the relevant teams to improve product reliability and customer experience.
Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including Sales, Engineering, and Product Development, to address customer needs and provide feedback for product improvements. Share knowledge and best practices with colleagues to enhance the overall technical capabilities of the team.

Requirements:

Bachelor s degree in a relevant field, such as Electrical Engineering, Computer Science, or Information Technology. Freshers are welcome to apply.
For candidates with 1-2 years of experience, prior experience in providing technical support and troubleshooting in the AVIT industry is preferred.
Strong technical knowledge of audio visual systems, including displays, projectors, audio equipment, video conferencing systems, and control interfaces.
Familiarity with networking concepts, protocols, and configurations relevant to AVIT systems.
Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.
Strong communication and interpersonal skills, with the ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
Customer-centric mindset with a passion for delivering exceptional customer service.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.

Join our team of talented professionals and contribute to providing outstanding technical support and solutions to our customers in the AVIT industry. This is an excellent opportunity to gain hands-on experience and grow your career in a dynamic and innovative industry.

We invite talented individuals who are seeking new opportunities to send their CVs to We value your skills and experience, and we look forward to reviewing your application. Join our team and be part of a rewarding and fulfilling work environment.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Resident Engineer roles with real interview advice