PROJECT LEAD - TECHNICAL TRAINING

Job Title: Project Lead

Department: Technical Training

Job Location: Chennai

Reporting To: Project Manager

Job Duties / Responsibilities:

Systems and Technical Knowledge

• Demonstrates disease knowledge/subject matter expertise on up to 3 diseases within oncology

• Demonstrates technical expertise on various data entry platforms (e.g. Caisis, Helix etc) and electronic medical record systems

Training and Monitoring

• Responsible to train staff on platforms and diseases for each project; creates and maintains training materials accordingly.

• Constructs and conducts subject matter tests, demo cases

• Monitors QA metrics for team and identifies and provides needed training for underperforming staff

• Provides on-going feedback to MDAs; escalates issues/performance concerns to Program/Assistant Program and Project Managers and may provide feedback for incorporation into annual performance reviews

• Provide feedback to clients in development of abstraction SOPs and guidelines

Project Management

• Facilitate the onboarding process for new clients and projects, ensuring smooth transition and understanding of client requirements.

• Monitor and analyze Average Handling Time (AHT), conducting time and motion studies as necessary to identify areas for improvement. Provide guidance and support to associates to enhance productivity.

• Address queries and concerns from associates and quality analysts, resolving issues promptly to maintain operational efficiency.

• Maintain regular communication with associates and quality analysts to discuss Root Cause Analysis (RCA) on quality concerns raised by clients. Collaborate on strategies to address productivity challenges and implement solutions effectively.

• May lead or participate in special projects or client specific initiatives as directed

• May supervise staff

Security responsibilities

• Completion of compliance awareness training for all the team members.

• Review the Risk register annually or in case of any changes and obtain approvals.

• Update Procedure documents, Risk Register and ensure there are approvals.

• Review and update HIPAA, Information security violations to stake holders.

• Ensure the ISMS Objectives are monitored .

• Project lead must do regular dip stick to make sure adherence of ISMS.

• Project lead should make sure no password sharing within the team to meet required targets.

• Project lead should not save any PHI data on Vasta domain.

• Project lead should not share PHI data via Vasta email.

• All the systems should be locked when not in use.

Education and Experience:

• 2 years of experience in Clinical Data Management / Abstraction

• Good to have training / coaching experience

• QA experience preferred

• Graduate / PG - Medicos: BDS, MDS, BAMS, BUMS, BHMS, BPT, MD

Non-medicos: UG/PG in Bioinformatics, Biotechnology, Life Sciences, Pharmacy, Biochemistry, Microbiology

Required Skills / Abilities:

• Excellent communication skills

• Ability to provide clear and comprehensive subject matter training to a team of 20 or more

• Abilities to collaborate with and present to individuals of varying levels of authority, including senior and Executive leadership

• Strong organizational and time management skills

• Attention to detail with an ability to perform critical review of various types of documents

• Outstanding written and verbal skills

• Ability to independently solve problems and work cross-culturally

• Demonstrated ability to work as a team player with multi-disciplinary project teams