EXECUTIVE - OPS MIS

Job Description

Field

Description

Position/ Title

Executive CMIS

Grade

1C

Vertical

General Support

Location

Bengaluru

Responsibility Areas

Role Description Overview:

This person will be responsible for managing all activities associated with Work Allocation, Daily Deliverables, Payroll Attendance, Incentives and Variable Pay. Also to achieve the business objective commercial targets by maximizing efficiencies, occupancy utilizations

Responsibility Areas:

• Ensure delivery as per the daily strategy
• Reporting of Staff hours and performance.
• Discuss daily / weekly performance with stakeholders.
• Sound process knowledge of domain and data analysis and reporting.
• Advanced knowledge on use of statistical techniques for converting data to information, which can be used for decision-making.

Formal Education/ Certification

• Any Graduates

Work Experience

• Minimum 1 years to 2 Years

Desired Profile

• Optimize breaks while preparing schedules.
• Initiates and manages scheduling communications between centralized and site teams.
• Manage and lead the weekly scheduling performance review and provide recommendations
• Should have an understanding of Various Forecasting models, Capacity Planning, Scheduling and Real Time queue monitoring

Skills Required

• Excellent communication skills
• Good analytical Skills.
• Presentation skills
• Good knowledge of MS Excel Power point.
• Exposure to VBA and Macro will be added advantage