Reservation Associate

Roles and Responsibilities

• Ensure that reservations are dealt with effectively, while maximizing revenue.
• Maximize room bookings by delivering a pleasant and efficient reservations service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily.