E-commerce Store Manager (Amazon, Flipkart & Other Platforms)

Role & responsibilities

1. Store Management:

• Manage and oversee operations for our online stores on Amazon, Flipkart, and other relevant e-commerce platforms.
• Ensure smooth day-to-day functioning of the stores, including inventory management and order fulfillment coordination with the warehouse.

2. Product Listings:

• Create, upload, and maintain accurate and engaging product listings with high-quality images, descriptions, and attributes.
• Optimize listings for SEO to improve product visibility and search rankings on e-commerce platforms.
• Monitor and update pricing, promotions, and product availability as needed.

3. Advertising & PPC Management:

• Plan, create, and manage pay-per-click (PPC) campaigns on Amazon and Flipkart.
• Analyze campaign performance and optimize for ROAS (Return on Ad Spend).
• Monitor advertising budgets, bid strategies, and conversion rates to maximize sales.

4. Customer Service:

• Respond promptly and professionally to customer inquiries, reviews, and complaints.
• Manage returns, refunds, and resolution of customer issues while maintaining a positive brand image.
• Analyze customer feedback to improve listings and overall customer satisfaction.

5. Performance Analysis & Reporting:

• Track key performance metrics such as sales, conversion rates, and ad performance.
• Generate weekly and monthly performance reports, highlighting insights and actionable recommendations.
• Use data-driven insights to identify new opportunities for growth.

6. SEO & Keyword Optimization:

• Conduct keyword research to identify relevant, high-performing search terms.
• Regularly update product titles, bullet points, and descriptions to include trending keywords.
• A/B test product copy and images to determine the most effective strategies.

7. Competitive Analysis:

• Conduct regular competitor analysis to understand market trends, pricing strategies, and customer preferences.
• Suggest improvements based on market research and competitor insights.

8. Platform Expansion:

• Explore and onboard additional e-commerce platforms for growth opportunities.
• Coordinate with internal teams for platform integrations and setup.

Preferred candidate profile

• Minimum 2 years of experience managing e-commerce stores, particularly on Amazon and Flipkart.
• Strong understanding of e-commerce operations, marketplace policies, and SEO best practices.
• Proficiency in using Amazon Seller Central, Flipkart Seller Hub, and similar platforms.
• Hands-on experience with PPC campaign management tools.
• Excellent written and verbal communication skills.
• Analytical mindset with strong proficiency in Excel and reporting tools.
• Bachelors degree in Business, Marketing, or a related field is preferred.
• Self-motivated and able to work independently.
• Highly organized with attention to detail.
• Customer-focused and solution-oriented.

Perks and benefits

• Competitive salary with performance-based bonuses.
• Opportunity to work with a growing team and expand responsibilities as the business scales.
• Exposure to cutting-edge e-commerce strategies and tools.