Technical Lead - DevOps (4-8 yrs)

Title : Tech Lead - DevOps

Reports to : Manager - Software Engineering

Company Profile :

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. Bain & Company is one of the world's leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. Bain's clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,150 major multinational and other corporations from every economic sector, in every region of the world.

NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS- , and on every step of the customer journey. With NPS Prism you can see where you're strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world's best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.-

Position Summary :

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a fantastic opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.

Job Description :

We are seeking an experienced and highly motivated Tech Lead - DevOps specializing in CI/CD, cloud technologies like Microsoft Azure / AWS, Docker, Kubernetes, Jenkins, python scripting, bash scripting, creating pipeline for data engineering and MLOps to join our dynamic team. The ideal candidate will have a strong background in the above technology stack to solve real-world problems and create highly scalable applications in our context.

Key Responsibilities :

- Implement and manage continuous delivery systems and methodologies on AWS and Azure.

- Develop and maintain an efficient operations process that includes metrics reporting and platform performance.

- Implement best practices for automation, GitOps, and monitoring.

- Ensure the scalability, performance, and resilience of our system.

- Prioritize requests from operations and development teams fairly while demonstrating a sense of empathy.

- Leverage Jenkins for deployment of applications to the cloud environment.

- Enhance network security and performance through effective management of protocols, VPNs, VPCs, load balancing, and more.

- Lead the design and implementation of build, release, deployment, and configuration activities.

- Architect, set up, and maintain our infrastructure and development environments.

- Lead the design and implementation of CI/CD pipelines and DevOps practices.

- Oversee on-call management, troubleshooting, and system administration tasks.

- Manage and maintain tools to automate operational processes.

- Lead the daily maintenance and troubleshooting of the company's existing cloud infrastructure.

- Collaborate with development teams to ensure smooth and secure application integration and deployment.

- Work closely with cross-functional teams to identify and implement best practices and improvements in DevOps processes.

- Collaborate with developers to make sure new environments meet requirements and conform to best practices.

Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience :

- 7+ years of experience in a Lead DevOps Engineer role or similar software engineering role.

- Experience with startup environments is highly desirable.

- Proficiency in using DevOps tools like Jenkins, Azure DevOps and GitHub Actions for continuous integration tool.

- Strong experience with cloud services such as AWS and Azure, including managing sensitive assets.

- Excellent knowledge of scripting languages such as Python, Bash, etc.

- Solid understanding of networking, storage, and virtualization.

Skills :

- Strong problem-solving skills and ability to manage complex systems with minimal supervision.

- Excellent verbal and written communication skills in English language.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Preferred Qualifications :

- Experience in MLOps