Data Scientist - Text LLM NLP

NPS Prism

Title: Data Scientist I for Text Team

Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain Company. Bain Company is one of the worlds leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients financial results. Bains clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,150 major multinationals and other corporations from every economic sector, in every region of the world. To learn more about the firm, please visit www.bain.com

NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition. To learn more about the firm, please visit www.npsprism.com/

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.

Position Summary:

Based in Gurugram, India, we are seeking an experienced and highly motivated Data Scientist specializing in ML, NLP and Large Language Models (LLMs) to join our Text team. The ideal candidate will have a strong background in python (an OOP language), machine learning, natural language processing, and a proven track record of deploying LLMs to solve real-world problems.

Key Responsibilities:

• Design, build, and optimize machine learning models, particularly focusing on LLMs such as GPT, Llama, Flan T5, and similar architectures.

• Conduct research and stay up to date with the latest advancements in LLMs and NLP.

• Analyze and interpret complex data to provide actionable insights and recommendations.

• Communicate findings and technical concepts to non-technical stakeholders effectively.

• Ensure the scalability and robustness of LLM solutions in production environments.

• Participate in code reviews and contribute to the continuous improvement of our ML infrastructure and practices.

Qualifications:

Education:

• Bachelors or masters degree in computer science, Data Science, Statistics, or a related field.

Experience:

• 1 to 4 years of experience in data science, with a focus on natural language processing and LLMs.

• Experience in a start-up, fast-growth, rapid-change environment

Skills:

• Proficiency in Python PySpark. (Must Have Skills)

• Extensive experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face Transformers). (Must Have Skills)

• Excellent problem-solving skills and the ability to work independently and collaboratively.

• Strong communication skills with the ability to explain complex technical concepts to non-technical audiences.

• Must be self-motivated, dedicated to quality and must always strive to do the right thing

Preferred Qualifications:

• Strong understanding of LLM architectures, training techniques, and fine-tuning methods. (Good to Have Skills)

• Experience with cloud computing platforms (e.g., AWS, Google Cloud, Azure) and Azure MLOps or other SDLC tools (Good to Have Skills)