Provide exceptional customer service:Act as a key point of contact for real estate post-sales process, customer inquiries and concerns, delivering prompt and professional support to existing as well as new customers.
Maintain accurate and comprehensive customer records:Utilize proficiency in MS Excel and MS Word for data entry tasks, including recording new bookings, managing a master sheet, and updating transaction records upon customer payments.
Navigate the sales cycle:Collaborate effectively with Sales and legal team to facilitate the registration process, ensuring accuracy of agreements and required documents, and handle tasks such as issuing NOCs .
Support financial transactions:Timely dispatch of demand letters, notifying customers regarding outstanding dues, issuing receipts for payments received, and reconciling customer accounts with the Accounts department.
seamless communication:Collaborate effectively with internal teams (Projects, Sales, Finance) and external stakeholders (customers, vendors, ) to maintain clear and efficient communication channels.
Facilitate handover and post-possession support:Coordinate with site personnel for the smooth handover of flats and manage payments to channel partners.
MaintainStrong document filing system for customer-related documents and efficiently track courier deliveries.
Demonstrated experience in proactively identifying and addressing payment delinquencies.
Strong communication and negotiation skills to engage with customers in arrears, ensuring a professional and respectful approach while securing timely payments.
Ability to develop and implement effective collection strategies .
Proven track record of achieving timely and successful collections.
Graduation with a working knowledge of MS Excel and MS Word .
Minimum of 3 years of experience in after-sales support within a reputable real estate developer company in Mumbai.
Excellent interpersonal and written/oral communication skills for professional and clear interaction .
Proven ability to thrive in a fast-paced environment with a strong focus on accuracy, detail, and organization.
Collective spirit and the ability to function effectively as part of a team.