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4 North Life Spaces Jobs

CRM Manager / Executive

3-8 years

Mumbai

1 vacancy

CRM Manager / Executive

North Life Spaces

posted 16d ago

Job Description


Roles & Responsibilities:


  • Provide exceptional customer service: Act as a key point of contact for real estate post-sales process, customer inquiries and concerns, delivering prompt and professional support to existing as well as new customers.
  • Maintain accurate and comprehensive customer records: Utilize proficiency in MS Excel and MS Word for data entry tasks, including recording new bookings, managing a master sheet, and updating transaction records upon customer payments.
  • Navigate the sales cycle: Collaborate effectively with Sales and legal team to facilitate the registration process, ensuring accuracy of agreements and required documents, and handle tasks such as issuing NOCs .
  • Support financial transactions: Timely dispatch of demand letters, notifying customers regarding outstanding dues, issuing receipts for payments received, and reconciling customer accounts with the Accounts department.
  • seamless communication: Collaborate effectively with internal teams (Projects, Sales, Finance) and external stakeholders (customers, vendors, ) to maintain clear and efficient communication channels.
  • Facilitate handover and post-possession support: Coordinate with site personnel for the smooth handover of flats and manage payments to channel partners.
  • Maintain Strong document filing system for customer-related documents and efficiently track courier deliveries.
  • Demonstrated experience in proactively identifying and addressing payment delinquencies.
  • Strong communication and negotiation skills to engage with customers in arrears, ensuring a professional and respectful approach while securing timely payments.
  • Ability to develop and implement effective collection strategies .
  • Proven track record of achieving timely and successful collections.

  • Graduation with a working knowledge of MS Excel and MS Word .
  • Minimum of 3 years of experience in after-sales support within a reputable real estate developer company in Mumbai.
  • Excellent interpersonal and written/oral communication skills for professional and clear interaction .
  • Proven ability to thrive in a fast-paced environment with a strong focus on accuracy, detail, and organization.
  • Collective spirit and the ability to function effectively as part of a team.




Employment Type: Full Time, Permanent

Read full job description

What people at North Life Spaces are saying

What North Life Spaces employees are saying about work life

based on 1 employee
100%
100%
Flexible timing
No travel
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North Life Spaces Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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