Maintenance Manager- Civil

Key Responsibilities:

1. Property Maintenance Oversight:
   
• Manage and supervise the daily maintenance operations of residential and commercial properties, ensuring all systems, equipment, and amenities are fully functional.
• Develop and implement preventive maintenance programs for building systems (HVAC, electrical, plumbing, elevators, etc.).
• Ensure the timely and effective response to tenant maintenance requests, ensuring high levels of tenant satisfaction.
2. Team Management:
   
• Supervise and lead a team of maintenance technicians, contractors, and service providers.
• Provide training and guidance to maintenance staff to ensure high standards of work quality, safety, and efficiency.
• Conduct regular performance evaluations and implement strategies for continuous improvement.
3. Budgeting and Cost Management:
   
• Develop and manage the maintenance budget, ensuring cost-effective solutions and adherence to budget limits.
• Obtain quotes, manage procurement, and negotiate contracts with third-party vendors and service providers.
• Track and report on maintenance expenditures and provide recommendations for cost reduction and operational improvements.
4. Tenant Interaction:
   
• Act as the primary point of contact for tenants regarding maintenance issues and requests.
• Ensure that tenant concerns are addressed promptly and professionally, maintaining positive tenant relations.
• Coordinate access to units for repairs, inspections, and maintenance activities.
5. Regulatory Compliance and Safety:
   
• Ensure compliance with all local, state, and federal building codes, safety regulations, and environmental standards.
• Conduct regular safety audits and ensure all maintenance practices comply with OSHA and other safety guidelines.
• Prepare for and facilitate inspections from regulatory authorities and ensure necessary corrective actions are taken.
6. Emergency Response and Problem Solving:
   
• Respond to urgent maintenance issues, including emergency repairs and handling unforeseen situations like equipment failures or accidents.
• Develop and implement emergency response plans and ensure that staff is trained in handling emergencies efficiently.
7. Reporting and Documentation:
   
• Maintain detailed records of maintenance activities, repairs, and inspections, including logs of work orders and service requests.
• Generate and present regular reports on the status of property maintenance, budget adherence, and work order completion to senior management.
• Keep accurate inventory records of supplies, tools, and equipment needed for maintenance operations.
8. Vendor and Contractor Management:
   
• Source, vet, and manage relationships with contractors, vendors, and service providers.
• Ensure that third-party contractors meet performance standards, timelines, and budget requirements.

Qualifications:

• Education: Bachelor's degree in Facilities Management, Real Estate Management, Engineering, or a related field (or equivalent experience).
• Experience: Minimum [X] years of experience in property maintenance management, ideally within the real estate or facilities management industry.
• Certifications: Certification in facilities management (e.g., IFMA, BOMA, or similar) is a plus.
• Skills:
• Strong technical knowledge of building systems (HVAC, plumbing, electrical, etc.) and maintenance procedures.
• Excellent leadership and team management skills.
• Strong budgeting and financial management capabilities.
• Proficient in property management software and maintenance management systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects effectively.
• Solid knowledge of safety protocols and regulatory requirements related to property maintenance.