NI Application Engineers ensure customer success at accounts by demonstrating the highest technical aptitude and professional engineering skills. They provide innovative solutions and deliver projects while becoming trusted technical partners for NI s customers. This is a role that requires not only deep understanding of semiconductor industry with domain knowledge, but also strong personal drive and can do attitude to learn and solve customers application needs.
NI Application Engineers ensure customer success at accounts by demonstrating the highest technical aptitude and professional engineering skills. They provide innovative solutions and deliver projects while becoming trusted technical partners for NI s customers. This is a role that requires not only deep understanding of semiconductor industry with domain knowledge, but also strong personal drive and can do attitude to learn and solve customers application needs.
In this Role, Your Responsibilities Will Be:
Ensure Account/Project Success
Work with Sales to win opportunities through achieving key support objectives for assigned accounts/projects tied to project delivery, issues resolution, customer proficiency development
Able to identify possible identify risks ahead of project deployment, superb execution on time, and project management to meet customer timeline
Demonstrate troubleshooting expertise in resolving customer issues and provide incremental daily updates on progress and action plan
Semiconductor automated test technical leadership
Develop/debug/validation test programs to solve customers test problems for DC parametric measurements, mixed-signal and logic applications
Analog and digital test interfaces to implement switching, filtering, signal conversion, and other functions as needed
Able to draft competitive analysis based on past knowledge and experience between NI and Major semiconductor ATE platform experience
Contribute to customer success
Recognized by customer and account managers to have contributed to customer success; building organization level loyalty to NI, as measured through a satisfaction survey
Ensure customer success by providing technical offerings that meet their need through a combination of NI Systems and Services
Be the voice of the customer to feedback to internal stakeholders to close the gap between customer expectations and NI Semiconductors offerings
Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
For This Role, You Will Need:
Bachelors or Masters degree in STEM (Science, Technology, Engineering, or Math)
9+ years of work experience in the relevant Test and Measurement Industry:
On-Wafer test, IPD, ADC/DAC, LED, MEMS sensor, PMIC &, etc.
Experience in common test engineering instruments: DMM, SMU, LCR, AWG, Oscilloscope, etc.
Automated software and system development in validation and production.
Major semiconductor ATE platform experience(Plus)
Technical knowledge of Automated Test software and hardware platforms in general
Experience communicating directly with customers at the operation management level
Willing and able to travel domestically or internationally, up to 20%
Project management skills and a sense of urgency in project delivery.
Excellent verbal, written, and interpersonal communication skills. Fluency in English