ServiceNow Admin

The duties and responsibilities of the ServiceNow Certified System Administrator include, but are not limited to, the following:

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Administrator would be in charge of the day-to-day operations of support and maintenance. They also work with the platforms functioning team to develop new ways to overcome challenges.

• Responsible for application support and operational activities, code migrations, replications, patching, and version upgrades
• Responsible for MID server installation, security fixes for application support and debugging of performance issue and operational activities
• They should collaborate with the ServiceNow team to create resources for requests and tasks. Workflows can be used to handle a variety of operations from various customers.

• They will be able to create and develop a variety of training plans for end-users and modify the platform. Furthermore, this will aid in meeting the organizations diverse needs.
• The platforms administrator must keep a close eye on ServiceNows difficulties, maintenance, and usage, among other things. They should also create a system of integration and automation processes.
• Theyre also in charge of creating and customizing UI policies, actions, scripts, pages, and business rules, among other things.
• They should also assist and manage application upgrades, loading, and data maintenance. This is something that the ServiceNow platform, as well as other systems, should incorporate.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.

• Knowledge on ServiceNow scripting, AngularJS and JavaScript frameworks
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• Creates and maintains process and knowledge documentation for team and users

• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Collaborate with team members to design best solutions for technical issues.

• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes
• ServiceNow CSA certified
• Able to work independently without significant supervision
• Highly analytical in your approach
• Actively manage application enhancements and fixes
• University Bachelors degree in the field of computer science, business or related field with minimum of 5 years of ServiceNow administration experience
• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition