Customer Support Executive

Job Title: Chat Support Executive

Location: Rohini, New Delhi

Shift timing Rotational
Working Day: 6 Days
Experience: 1 year – 4 Years

Job Overview:

As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels. You will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent typing skills, computer proficiency, and a strong command of written English. You will be part of a dynamic team in an international process with rotational shifts.

Responsibilities:

• Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.
• Typing Skills: Maintain quick and accurate responses during chat interactions.
• Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar, and spelling are impeccable.
• Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.

Qualifications:

• Proven experience in chat-based customer support or a related field is a plus.
• Excellent typing skills
• Proficiency in computer usage
• Strong command of written English
• Excellent interpersonal and communication skills.
• Flexibility to work in rotational shifts