Account Manager - IT (8-13 yrs)

Roles & Responsibilities:

- Account Management: Build and maintain long-term relationships with existing clients. Serve as the main point of contact for all sales-related inquiries, ensuring high customer satisfaction and retention.

- Contract Negotiation: Collaborate with clients to negotiate pricing, contract terms, and service-level agreements. Ensure that contracts are executed accurately and in a timely manner.

- Sales Reporting and Forecasting: Track sales activities, pipeline, and revenue forecasts using CRM tools. Generate regular sales reports and provide updates to management on sales performance, account activities, and potential risks.

- Collaboration: Work closely with cross-functional teams, including sales engineers, product managers, and customer support, to provide seamless customer experiences and resolve any technical or service-related issues.

Skills & Experience:

- 8-13 years of experience in an Account Manager or Client Relationship Manager role

- Deep understanding of the banking and financial services domain and technology landscape

- Excellent sales and negotiation skills, with a track record of achieving or exceeding sales targets.

- Strong technical acumen and the ability to understand complex software solutions and explain them to non-technical stakeholders.

- Exceptional communication and interpersonal skills to build rapport with clients and influence buying decisions.

- Demonstrated consultative selling skills, with the ability to identify customer needs and provide tailored solutions.

- Proficiency in using CRM software and sales productivity tools.

- Analytical mindset with the ability to interpret sales data, identify trends, and adjust sales strategies accordingly.

- Self-motivated and results-driven, with a strong sense of ownership.

Educational Qualifications: Bachelor' s degree in business administration, marketing, computer science, or related field (or equivalent work experience).