ITCC Support Analyst - NOC L1

Job Title: Network Monitoring L1

Resource Type: Employee

PRIMARY RESPONSIBILITIES

Real-time monitoring of network infrastructure to detect and address connectivity issues promptly.

Execute routine checks and predefined procedures to ensure the stability and performance of the network.

Document incidents, track resolutions, and provide detailed reports to senior team members.

Collaborate with cross-functional teams to escalate and resolve complex network problems.

Assist in the implementation of network changes and updates under supervision.

This job role requires candidates to monitor network. Team work on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

Skills and Qualifications:

1. Technical Skills:

   - Basic understanding of networking protocols, TCP/IP, and OSI model. 

   - Familiarity with network monitoring tools and systems. 

   - Ability to troubleshoot basic network issues and follow predefined procedures. 

2. Communication Skills:

   - Clear and concise communication to report incidents and escalate problems. 

   - Collaborative approach when working with different teams to address network issues. 

3. Attention to Detail:

   - Keen eye for identifying anomalies and potential network issues. 

   - Accurate documentation of incidents and resolutions. 

4. Problem Solving:

   - Ability to analyze and resolve basic network problems independently. 

   - Willingness to learn and adapt to new technologies and procedures. 

Qualifications:

1. Educational Background: 

   - Minimum HSC pass.

2. Certifications (preferred but not mandatory): 

   - CompTIA Network+ 

   - Cisco Certified Entry Networking Technician (CCENT) /CCNA

3. Experience: 

   - Minimum 1 year experience in network monitoring or similar role 

4. Soft Skills:   

- Strong work ethics and ability to thrive in a fast-paced environment. 

- Good email communication skills.

  - Willingness to participate in ongoing training and professional development.