Service Partner Manager

Role Summary

Position is responsible for scoping, Service designing & developing, pricing and implementing projects relating to NCR's Global business; Position ensures that their projects meet both customer and NCR needs in respect of revenue, margin, schedule, scope and process.

Key Areas of Responsibility:

• Drive the development of alliance strategy to meet program needs; Offer definition through the release process leveraging insight and guidance from key stakeholders (Sales, Solutions Management, Regional Deployment team etc)
• Identify key partners, alliances, integrators and acquisition targets to grow within our current markets
• Creates and executes overall marketing plan including marketing opportunity, market segmentation, value prop, target customer profile, and field- readiness plan as it relates to alliance partners
• Acts as key interface between alliances, strategic sourcing/commodity manager, sales, and Program Mgmt
• Drives contract negotiation, including forming and leading teams of SMEs for input into alliance scope, execution strategy
• Tracks mutual goals related to sales, training, certifications, SLAs and so forth
• Manages quarterly and/or annual ongoing executive meetings to ensure joint partnering success over time
• Coordinates training, marketing, joint business development, activities between NCR and partner
• Manages ongoing lifecycle activities such as notifications for EOL, EOSL, new program release
• Seeks to establish/enable joint areas of mutual growth between partners and NCR to foster relationships built on mutual success, rather than supplier based traditional management methodologies.

Basic Qualifications

• Bachelors Degree 7-12 years of marketing, alliance management, sales or related experience
• Demonstrate strong ability to build relationships with internal and external stakeholders/customers
• Strong marketing segmentation and analysis experience
• Skills Deliver accurate and in-depth assessment of market situation, requirements and opportunities Winning attitude