Senior IT Support Desk Engineer

Experience with ITSM tools (e.g., ServiceNow, Jira) for ticket management and incident tracking.

Basic experience with SAP support, focusing on L1 tasks such as user access, issue resolution, and data flow monitoring.

Soft Skills:

Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.

Excellent communication skills for interacting with both technical and non-technical users.

Ability to work independently, manage priorities, and meet deadlines in a remote work environment.

Strong customer service orientation, ensuring a high level of satisfaction for McLarens employees.

Certifications (Preferred):

Microsoft Certified: Azure Fundamentals or Associate-level certification.

SAP Certified Technology Associate (L1 support focus) or relevant SAP experience.

ITIL Foundation certification or similar experience in IT service management.

Education

Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.We are seeking a skilled and experienced Senior IT Support Desk Engineer to join our global support team. This role provides the unique opportunity to work remotely, supporting our client, McLarens. The ideal candidate will have a strong background in general IT support, specializing in Windows OS environments, Azure PaaS & IaaS, and L1 SAP support. You will be responsible for troubleshooting technical issues, supporting cloud-based systems, and ensuring the smooth operation of McLarens IT infrastructure.

Key Responsibilities:

General IT Support:

Provide advanced support for Windows operating systems (Windows 10/11, Windows Server), troubleshooting a wide range of issues related to hardware, software, and networking.

Support end users with common business applications, including Microsoft Office, email systems, and other productivity tools.

Manage and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP configurations.

Azure Support:

Administer and support Azure IaaS and PaaS environments, including virtual machines, storage accounts, and network configurations.

Monitor and optimize cloud resources, ensuring performance, availability, and cost-efficiency.

Assist in the deployment and maintenance of cloud-based applications and services.

L1 SAP Support:

Provide L1 support for SAP applications, including troubleshooting user issues, access management, and basic system support.

Address SAP system issues and escalate to higher-level support teams when necessary.

We are seeking a skilled and experienced Senior IT Support Desk Engineer to join our global support team. This role provides the unique opportunity to work remotely, supporting our client, McLarens. The ideal candidate will have a strong background in general IT support, specializing in Windows OS environments, Azure PaaS & IaaS, and L1 SAP support. You will be responsible for troubleshooting technical issues, supporting cloud-based systems, and ensuring the smooth operation of McLarens IT infrastructure.

Key Responsibilities:

General IT Support:

Provide advanced support for Windows operating systems (Windows 10/11, Windows Server), troubleshooting a wide range of issues related to hardware, software, and networking.

Support end users with common business applications, including Microsoft Office, email systems, and other productivity tools.

Manage and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP configurations.

Azure Support:

Administer and support Azure IaaS and PaaS environments, including virtual machines, storage accounts, and network configurations.

Monitor and optimize cloud resources, ensuring performance, availability, and cost-efficiency.

Assist in the deployment and maintenance of cloud-based applications and services.

L1 SAP Support:

Provide L1 support for SAP applications, including troubleshooting user issues, access management, and basic system support.

Address SAP system issues and escalate to higher-level support teams when necessary.