Service Delivery Manager (8-15 yrs)

Key Responsibilities:

Project Management & Delivery:

- Previous Experience in Development is required.

- Lead and manage the entire IT service delivery lifecycle, from planning and execution to completion and closure.

- Oversee project timelines, budgets, and resource allocation to ensure on-time and within budget delivery.

- Identify and mitigate potential risks and issues proactively.

- Implement and continuously improve IT service delivery processes for enhanced efficiency and effectiveness.

Team Leadership & Collaboration:

- Build, motivate, and lead high-performing IT service delivery teams.

- Foster a collaborative and results-oriented work environment.

- Delegate tasks effectively and empower team members to own their work.

- Facilitate effective communication and collaboration between internal teams, external

stakeholders, and clients.

Agile Methodology & Practices:

- Ensure the adoption and implementation of Agile methodologies (e.g., Scrum, Kanban) within the service delivery function.

- Conduct Agile training and workshops to enhance team skills and understanding.

- Continuously monitor and improve team performance through Agile metrics and retrospectives.

- Adapt processes and workflows to optimize service delivery within an Agile framework.

Stakeholder Management:

- Develop and maintain strong relationships with internal and external stakeholders, including clients, business users, and senior management.

- Clearly communicate project progress, risks, and dependencies to stakeholders.

- Manage stakeholder expectations and proactively address concerns.

- Ensure service delivery meets or exceeds stakeholder needs and requirements.