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ECS ITIL Process Manager
Mobiquity
posted 15hr ago
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Flexible timing
Key skills for the job
Job Description
Experienced in implementation of ITOM solution using industry best practices
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases.
Maintain CMDB with accurate information about the IT environment
Analyze availability requirements and targets based on business needs and service level agreements (SLAs).
Generate and maintain detailed reports on service availability, including metrics and key performance indicators (KPIs)
Third party software integrations with ServiceNow
Experience in multiple ServiceNow implementations
Experience in ServiceNow Performance Analytics module
Monitor health, usage and compliance of ServiceNow systems.
Good to have Experience
Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Knowledge of LDAP/Active Directory/SSO.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Familiar with JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP, HTML and Jelly script
Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS
Experience with discovery technologies (ADDM, TADDM, UD, etc.)
Academic and Professional Experience
Professional
7+ years of experience in IT Service Management, predominantly in IT Operations Management
5+ years of experience with ServiceNow tool required
Academics
Certification as ServiceNow System certified administration
CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
ITIL Foundations certification is preferred.
Bachelor s degree or equivalent combination of education and experience.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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