Manager - Customer Delight - Media Firm (5-6 yrs)

About:

- We are seeking a dedicated Customer Delight Manager with over 5 years of experience to join our team in Andheri East, Mumbai.

- The ideal candidate will have a strong background in managing customer queries, gathering feedback, and analyzing performance metrics to enhance customer satisfaction and service quality in the media industry.

Key Responsibilities:

- Oversee and manage customer service operations, ensuring a high level of customer satisfaction.

- Address customer queries and resolve issues promptly and effectively.

- Collect and analyze customer feedback to identify areas for improvement in service delivery.

- Develop and monitor performance metrics to assess customer service effectiveness.

- Collaborate with cross-functional teams to implement strategies aimed at enhancing customer experience.

- Train and mentor customer service representatives to ensure they deliver exceptional service.

- Create reports and presentations on customer satisfaction trends and performance metrics for management review.

- Stay updated with industry trends and best practices in customer service.

Required Skills:

- Proven experience in managing customer service operations, preferably in the media industry.

- Strong understanding of customer queries, feedback mechanisms, and performance metrics.

- Excellent communication and interpersonal skills to engage effectively with customers and team members.

- Ability to analyze data and generate actionable insights to improve customer service.

- Strong problem-solving skills and a customer-centric mindset.

- Proficiency in customer relationship management (CRM) tools and software.

Why Join Us:

- Be part of a dynamic team focused on delivering exceptional customer experiences.

- Opportunities for professional development and career growth in a thriving industry.

- Work in a collaborative and innovative environment that values customer satisfaction.

- If you are passionate about enhancing customer experiences and meet the qualifications outlined above, we would love to hear from you!