1 MetLife Team Lead Job

Role & Responsibilities :

• Person will be responsible to support and track process migration from IT standpoint
• Manage IT enablement as per business requirement (IT Infra/application/End user enablement readiness etc.).
• Work closely with multiple stakeholders including global support, operations & migration teams to ensure seamless migration
• Person will be responsible for creating dash boards and report out as per business requirement.
• Person will be responsible to work with respective vendors towards resolution of issues coming in migrations.
• Partnership with enterprise team for the technologies used in India region.
• Coordination with respective stakeholders for various IT related requirements.
• Person will be responsible to create SOPs for troubleshooting of any new error/issue for Knowledge Base
• Person will be responsible for managing asset lifecycle
• To facilitate support for any enterprise upgrade or initiative.

Experience

• ~ 3 years of experience on IT support around migrations
• Well versed with different IT infrastructure, associated OS, technical troubleshooting
• Good in liaison with Internal & external stakeholders, vendors

Knowledge and skills (general and technical)

• Should have experience of IT infrastructure
• Excellent knowledge of Excel and PowerPoint
• Should have good communication skills
• Understanding of people management
• Self-motivated, well organized, and flexible with a sense of urgency approach
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Must be flexible to US Daytime work hours.
• Should be capable of building and sustaining strong relationships with stakeholders.
• Should have knowledge of IT Infrastructure (Network connectivity, MPLS, internet, VPN etc.)