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6 Aptiv Member Technical Staff Jobs

Member of Technical Staff Technical Support

8-13 years

Bangalore / Bengaluru

1 vacancy

Member of Technical Staff Technical Support

Aptiv

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Your Role

  • Support customers who are encountering problems on Wind Rivers products.
  • Communicate effectively with customers to resolve their problems.
  • Communicate effectively with account teams on customer issues.
  • Handle customer and defect escalations.
  • Document customer issues and resolutions accurately and thoroughly.
  • Develop technical content for online support site.
  • Participate in support process improvement activities.
  • Mentor local and global Customer Support Engineers.
  • Provide support and training to internal customers.
  • If needed act as single point of contact (Premium Support Engineer) for Premium Support Customers.
  • Considered as expert in some areas of products.
  • May need to provide on-site support and training to customers.
  • Proactively contribute content to the various Knowledge Bases within Wind River
  • Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.

Your Background

  • BS or MS in Computer Science or related majors.
  • 6-8 years experience with RTOSes like embedded Linux required with 3-5 years of customer facing role experience preferred.
  • Knowledge and experience working with binary Linux distributions (Debian, CentOS).
  • Yocto Linux experience is an advantage.
  • Experience working with open-source communities and groups
  • Experience working with open-source licensing concepts (GPL etc)
  • Familiar with concepts around Linux security (CVE’s etc).
  • Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications.
  • Understanding and experience in high level languages and application of C/C++ RUST, Python etc.
  • Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.
  • Experience in DevOps CI/CD, Dockers, Kubernetes, Git (or Github/Gitlab).
  • Experience in Linux and Windows host environments.
  • Troubleshooting and debugging issues in a real-time embedded environment.
  • Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core.
  • Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.
  • Experience with some of technologies like NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus
  • Exceptional team player who works well in collaborative environment.
  • Excellent written and oral communication skills.
  • Self-managed, fast learner with the desire and ability to master new technologies.
  • Independent and should be able to handle multiple products simultaneously.
  • Frequently provide assistance and training to less experienced CSEs.
  • Should be able to represent CSO in discussions with product Managers, engineering, sales etc.
  • Able to lead projects and make decisions independently.

Employment Type: Full Time, Permanent

Read full job description

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What Member Technical Staff at Aptiv are saying

Member Technical Staff salary at Aptiv

reported by 3 employees with 9-13 years exp.
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₹5 L/yr - ₹29.7 L/yr
45% more than the average Member Technical Staff Salary in India
View more details

What Aptiv employees are saying about work life

based on 857 employees
65%
69%
64%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Aptiv Benefits

Submitted by Company
Work for a team that believes in continuous learning
Join a team that envisions a safer future
Work on next-gen technologies
Join an organization that cares
We are an Inclusive and Diverse workplace
Submitted by Employees
Health Insurance
Job Training
Free Transport
Work From Home
Soft Skill Training
Team Outings +6 more
View more benefits

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