Telesales Associate

Role & responsibilities

1. Handle Inbound Leads: Respond to incoming inquiries from potential customers via phone, email, or chat, providing product information and addressing questions.

2. Product Presentation: Effectively communicate the features and benefits of our products/services to potential customers.

3. Lead Conversion: Identify new business opportunities and generate leads for further sales outreach.

4. Sales Closing: Persuasively close sales over the phone, meeting or exceeding monthly sales targets.

5. Customer Relationship Management: Build and maintain relationships with existing and potential customers to encourage repeat business and referrals.

6. Follow-ups: Conduct follow-up calls to ensure customer satisfaction, address concerns, and close sales.

7.Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products or services based on customer needs.

8. Documentation: Maintain accurate records of customer interactions and sales transactions using CRM software.

9. Market Research: Stay updated on industry trends, customer needs, and competitor activities.

10. Collaboration: Work closely with the sales team, marketing, and customer support to ensure smooth sales operations and customer satisfaction.