Customer Support Engineer

Assess hardware and software malfunctions by means of diagnostic tools and customer input

Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records

Educate and train customers on renewal of maintenance contracts, basic troubleshooting skills and easy fixes

Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

Update and maintain assigned machines per manufacturer specifications

Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

Job Skills Qualifications Required:

B.Tech Degree or Equivalent Diploma/Biomedical Engg

Ability to work productively with minimal supervision

Good communication and customer service skills

Understanding of tools and technology needed to complete repairs (we provide tools)

Preferred:

Experience in hardware support or repair work for Medical Equipment

Knowledge of machines such as Patient Monitors, ECG Machines, Ultrasound, Syringe Pumps etc