Program Manager - QE

Key Responsibilities and Duties

1. Manage delivery of multiple projects or a large program meeting requirements, quality, and timeline objectives defined in the SOW(s).
2. Define a program plan covering scope, timeline, resources, risk, and controls; track the same and work towards the program plan by removing impediments.
3. Ensure program objectives are always aligned with customer/stakeholder objectives.
4. Ensure consistency of processes, best practices, and metrics across projects.
5. Prepare and share monthly or quarterly program status reports with stakeholders
6. Contribute / collaborate with Practices and innovation units to create and evangelize solutions and market it to the clients with pros and cons and enable decision-making
7. Contribute to presales and marketing activities as required
8. Lead projects’ team members by creating an environment of trust & accountability and develop a performing team by removing conflicts.
9. Be a Single Point of Contact (SPOC) for multiple projects.
10. Demonstrate the highest level of integrity and professionalism in all interactions.

Skill and Qualification

• Ability to lead and manage multiple projects and work streams within a customer account.
• Identify stakeholders and manage them through influencing and negotiating.
• Milestone planning, change management, statistical quality control, root cause analysis.
• Conflict resolution, team building, people engagement, leadership, resource, and performance management.
• Financial analysis, understanding of budget, earned value, and GP.
• Ability to work with MS Project, MS Excel, and JIRA.
• Ability to prioritize from within competing issues at hand and drive closure of issues.
• Ability to collaborate with various delivery units and practices and evolve strategies and solutions to be able to explain through value-for-money propositions.
• Ability to to collaborate and synergize best practices and solutions from various accounts and practices
• Have a certification—PMI ACP, PMI PMP or Agile Scrum.
• Good to have: presentation of papers.