Specialist, Customer Operations

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today s innovators stay Ahead of What s Possible. Learn more at www.analog.com and on LinkedIn .

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Qualifications

Service-oriented individual with a Bachelors Degree or equivalent 2 years of working experience in lieu of degree.

Previous customer facing or sales experience is highly desirable.

Understanding of manufacturing and planning processes and supply chain is beneficial.

Must have outstanding written and oral communication skills.

Ability to work collaboratively as well as independently.

Ability to perform with poise under tight deadlines and shifting priorities when necessary

Excellent MS Office skills, especially Excel. Experience with PowerBI and QlikView is a plus.

Knowledge of S4 Hana and MS Dynamics is desirable

Key Responsibilities

Support assigned customer s backlog forecast management, include sample.

Act as the main point of contact for customer inquiries, escalations, issues and quality related matters.

Manage logistics issues, including shipment tracking, delivery coordination and ensure on-time delivery.

Coordinate export compliance with relevant team and following up on any required documentation or approval.

Oversee payment matter.

Work independently but closely with cross-functional teams to resolve issues as needed.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days