Senior Virtual Relationship Manager

Ensure assigned FER & other financial KPIs are delivered.


Ensure timely execution of welcome calls & all regular service calls to all assigned accounts.


Ensure appropriate scoping of all accounts to activate, nurture & grow customer profitability.


Generate FX, Trade(LC, etc), Bank Guarantees, Insurance & Investment revenue.


Ensure to maintain/elevate the agreed funding rate of the portfolio base.


Maintain a superior customer services experience including pre-empting issues and proactive servicing.


Conduct Conference calls with product advisors with high potential clients & for activations of any dormant account.


Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance.


Assisting compliance/AML/FP&I & all governance units without tipping off a customer.


Adhering to all regulatory requirements for financial offerings & raise alarms upon identifying any misconduct or a breach in the portfolio.


Resolve customer queries by rigorously following-up on cases with internal departments and closing the same in the given turn-around-time.


Supporting resolution of customer complaints relating to Rates, Schedules, Document requirements, transactional inquiries.


Contribute to improving the transaction survey.

University Graduate (preferably with some finance/banking or maths component).


Excellent knowledge of business banking products - FX, TWC, Insurance & investments
Minimum 1-3 years of experience in business banking as RO or RM.


Excellent communication skills ( Oral and written)
Very customer focused
Computer literate
As per the organization competency framework

Operates in an assigned business environment where the interface with customers is over the telephone, email, and Face to Face (only when mandatory and needed at DOZ premises)
Operates within standard rules and guidelines set by the Bank and additional ones set by priority banking.


The Job holder needs to work closely with branches, SME central teams, compliance & all governance units.


Awareness of FX markets, global financial markets, trade & working capital offerings of the bank.


Adherence to SOP & ensuring quality service to the Micro-portfolio.