Jr. QA - Support Engineer

Customer Support : Respond to customer inquiries, issues, and requests in a timely and professional manner . Provide clear and concise communication to guide customers through issue resolution . Technical Troubleshooting : Diagnose and troubleshoot technical issues related to software, hardware, or network configurations . Collaborate with cross-functional teams to resolve complex technical problems . Documentation : Create and maintain comprehensive documentation, including FAQs and troubleshooting guides . Document and track customer interactions and solutions for future reference . Product Knowledge : Stay up-to-date with product features, updates, and enhancements . Provide input to product teams based on customer feedback and recurring issues . Remote Assistance : Utilize remote desktop tools to assist customers in real-time problem resolution . Guide customers through step-by-step solutions and configurations . Customer Training : Conduct training sessions for customers to enhance their understanding of the product . Develop training materials and resources to empower customers to use the product effectively . Collaboration : Work closely with other support engineers, developers, and product managers to address customer needs . Collaborate with the sales team to provide technical support during pre-sales and post-sales activities . Continuous Improvement : Identify areas for improvement in processes, tools, and customer service strategies . Participate in knowledge-sharing sessions to enhance the overall technical expertise of the support team .