6 inContact Manager Technology Jobs

So, what s the role all about

This position will lead one or multiple RD teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established RD leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.

How will you make an impact

• Work with the line of business to define the product roadmap and strategy.
• Assist in the development of short, medium, and long-term plans to achieve strategic objectives.
• Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products.
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.
• Provide worldwide support to our customers.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.

Have you got what it takes

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software Engineering.
• At least 3 years experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using Java technologies and frameworks like Spring.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What s in it for you

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6135
Reporting into: Group Manager
Role Type: People Manager