Leading the delivery team for the allocated clients
Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints
Build and maintain a strategy for monitoring and managing feedback on all social media
channels, online directory, review sites, and search engine business sites.
Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing
approved communications, to enabled devices, and community engagement.
Monitor and respond to social reviews and engagement