Key Accounts Manager - Ecommerce

Key Responsibilities:

1. Marketplace Operations:

▪️ Oversee daily operations on leading ecommerce platforms (Amazon, Flipkart, Myntra, etc.) specific to the jewelry category.
▪️Manage timely and accurate product listings, including descriptions, images, pricing, and inventory updates.
▪️Monitor category rankings, customer reviews, and ratings to maintain a premium brand presence.

2. Sales and Revenue Growth:

▪️Develop and execute strategies to drive sales and revenue growth across marketplaces.
▪️Plan and launch promotions, campaigns, and special offers tailored to the jewelry segment.
▪️Optimize product pricing and positioning to stay competitive while preserving profit margins.

3. Product and Content Management:

▪️Collaborate with design and content teams to create high-quality images and detailed product descriptions showcasing jewelry features (design, material, craftsmanship).
▪️Ensure product listings comply with marketplace guidelines for the jewelry category.

4. Payment Reconciliation:

▪️Regularly reconcile payments from marketplaces with sales reports to ensure accuracy.
▪️Resolve any payment discrepancies by working closely with marketplace account teams.
▪️Provide financial updates to management, tracking open payments and ensuring timely collection.

5. Relationship Management:

▪️Build and maintain strong relationships with marketplace account managers to leverage promotional opportunities and marketing initiatives.
▪️Resolve operational issues, including customer escalations, product returns, and order discrepancies.

6. Inventory and Supply Chain Coordination:

▪️Coordinate with inventory and logistics teams to ensure stock availability and timely order fulfillment.
▪️Monitor slow-moving inventory and suggest clearance or discount strategies.

Qualifications and Skills:

Education: Graduation/Post Graduation in Business, Finance, Marketing, or a related field.
Experience: 5-8 years of experience in marketplace management, preferably in the jewelry or luxury goods sector.
Skills:
In-depth understanding of the jewelry industry, product categories, materials, and pricing.
Experience with payment reconciliation, financial management, and e-commerce platforms (e.g., Seller Central, Excel, analytics tools).
Strong analytical, organizational, and communication skills.
Experience in digital marketing and SEO for marketplaces is a plus.

Interested candidates can email their resume at subhashni.singh@malabargroup.com , mehjabin.chaudhary@malabargroup.com