Magicpin - Programme Manager - Founder Office (2-6 yrs)

Roles & Responsibility:

1. Product Strategy & Planning

- Collaborate with the product management team to define the overall product strategy for logistics solutions.

- Conduct market research to identify industry trends and opportunities.

- Develop a deep understanding of customer needs and pain points in the logistics domain.

2. Cross-Functional Collaboration

- Work closely with cross-functional teams including engineering, operations, sales, and customer support to ensure alignment on product goals and successful execution.

- Act as a bridge between different departments, facilitating effective communication and collaboration.

3. Product Development & Enhancement

- Participate in the product development lifecycle, from concept to release, ensuring timely delivery of high-quality features.

- Collaborate with the engineering team to prioritize and implement product enhancements based on customer feedback and market trends.

4. Performance Monitoring & Analysis

- Establish key performance indicators (KPIs) to measure the success of logistics products.

- Analyze product performance data, customer feedback, and market trends to identify areas for improvement and optimization.

5. Project Management.

- Lead and coordinate the execution of projects related to logistics product development.

- Develop and maintain project timelines, ensuring that deadlines are met.

6. Quality Assurance

- Work with quality assurance teams to ensure that logistics products meet high standards of quality and reliability.

7. Customer Engagement

- Engage with customers to gather feedback and understand their evolving needs.

- Work with customer support teams to address product-related issues and provide timely resolutions.

8. Training & Documentation

- Develop training materials for internal teams and customers to ensure a clear understanding of logistics products.

- Create documentation, including user guides and release notes.

Requirement:

- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

- Proven experience in product operations, product management, or a similar role in the logistics industry.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Project management experience.

- Familiarity with logistics and supply chain processes.