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15 M2P Solutions Jobs
Tech Support - L1
M2P Solutions
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
You will act as the main point of contact for technical issues in L1 Support and work collaboratively with software development, and quality teams, to facilitate problem solving.
Key Responsibilities
- Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
- Responsible for,Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
- Responsible for, Execution of various compliances testing and financial systems certifications.
- Responsible for, Deploying applications on client system or production environment.
- Responsible for, Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
- Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the L2 level of expertise within organization, along with observations from investigative and diagnostic assessments.
- Escalate issue to the following department like Vendor/IT/Product Team
- Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
- Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
Who You ll Need to Be
- Experience in core banking application Tech Support.
- Experience in ticket tracking and resolving on time.
- Experience with Linux/UNIX server.
- Experience with CASA, Banking CRM application, Loans, Term deposit.
- Proficient with Excel.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to be on call and/ or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Experience in Banking applications is desirable with excellent communication skills.
- Experience in Core Banking (CBS) applications is mandatory
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
M2P Solutions Benefits
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