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LetX

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3.0

based on 1 Review

7 LetX Jobs

Order Confirmation Executive

LetX

3.0

based on 1 Review

0-2 years

Gurgaon / Gurugram

1 vacancy

Order Confirmation Executive

LetX

posted 1mon ago

Job Role Insights

Key skills for the job

Logistics Order Management System CRM Health Insurance Order Processing Continuous Improvement

+ 2 more

Job Description

Order Confirmation: Contact customers to confirm orders and provide essential information regarding order status, estimated delivery times, and other pertinent details.

Customer Support: Respond to customer queries related to orders, including but not limited to product availability, delivery updates, payment options, and returns. Ensure prompt and accurate resolution of inquiries.

Non-Delivery Report (NDR) Management: Track and manage non-delivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
Feedback Collection: Gather customer feedback to understand their experience, identify potential issues, and report these to the management team for continuous improvement.
Order Status Updates: Regularly update customers on their order status, from confirmation through to delivery, using appropriate communication channels such as phone, email, or chat.
-Documentation and Reporting: Maintain accurate records of customer interactions, order confirmations, and NDR reports. Prepare periodic reports for review by the operations team.

Requirements
Customer Service Excellence: Ability to communicate clearly, empathetically, and professionally with customers to address their queries and provide information.
Problem-Solving Skills: Ability to assess issues in the order process, especially with non-deliveries, and coordinate with various teams to resolve them efficiently.
Data Entry and Reporting: Experience in maintaining organized records and preparing reports; proficiency in using customer relationship management (CRM) tools or order management software is preferred.
Attention to Detail: Strong attention to detail in order confirmation and NDR management to prevent errors and enhance customer satisfaction.
Communication Skills: Excellent verbal and written communication skills to handle customer inquiries and provide timely updates.
Time Management: Strong organizational skills and ability to prioritize tasks in a fast-paced e-commerce environment.

Benefits

Flexible working hours
- 5 Days working culture
- Health Insurance Benefits
- Tenure Recognition and Awards
- Leave Benefits as per Milestones
- Performance Linked Growth Opportunities
- Out of Term Appraisals