Customer Service Coordinator

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Communicate with customers regarding their account status and make subsequent collection of payments. Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met. Responsible for customer refunds, adjustments . Obtain necesary supporting documents from customer to ensure finance requirements are met. Communicate with bank to resolve payment processes such as cheque, letter of credit , guarantees etc. Be a communication linkage with the order management team and escalations to the Sales Manager and credit department for effective resolutions Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path . Metrics reporting to the management on their portfolio Coordinate with finance stake holders to complete internal, external audit and provide documentation to customers for audit requirements. Solves a broad range of finance, customer or business-related problems of varying scope and complexity Takes SPOC role for reporting , and other TEAM tasks. Provides administrative support in the collections process. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Communicate with customers regarding their account status and make subsequent collection of payments. Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met. Responsible for customer refunds, adjustments . Obtain necesary supporting documents from customer to ensure finance requirements are met. Communicate with bank to resolve payment processes such as cheque, letter of credit , guarantees etc. Be a communication linkage with the order management team and escalations to the Sales Manager and credit department for effective resolutions Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path . Metrics reporting to the management on their portfolio Coordinate with finance stake holders to complete internal, external audit and provide documentation to customers for audit requirements. Solves a broad range of finance, customer or business-related problems of varying scope and complexity Takes SPOC role for reporting , and other TEAM tasks. Provides administrative support in the collections process. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.