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8 Kamaths Ourtimes Ice cream Jobs

Naturals - Manager - Customer Relationship Management (9-14 yrs)

9-14 years

Naturals - Manager - Customer Relationship Management (9-14 yrs)

Kamaths Ourtimes Ice cream

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

- Enhance customer satisfaction and loyalty for our brands by effectively managing customer relationships, coordinating with internal teams and overseeing the implementation of customer-centric strategies and programs across various touchpoints.

- Oversee the management of customer feedback channels, ensuring timely resolution of inquiries and issues while maintaining a high standard of service.

- Analyze customer data and trends to identify opportunities for improving service delivery.

- Develop and maintain strong relationships with customers.

- Monitor and report on customer relationship metrics and KPIs.

- Experience in customer relationship management, preferably within the HORECA or Hospitality industry with a proven track record of enhancing customer satisfaction and loyalty.

- Excellent interpersonal and communication skills for effective engagement with customers and internal teams.

- Excellent problem-solving skills to resolve complex issues efficiently.


Functional Areas: Other

Read full job description

What people at Kamaths Ourtimes Ice cream are saying

What Kamaths Ourtimes Ice cream employees are saying about work life

based on 30 employees
50%
45%
66%
86%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Kamaths Ourtimes Ice cream Benefits

Job Training
Health Insurance
Cafeteria
Free Food
Team Outings
Soft Skill Training +6 more
View more benefits

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