Naturals - Manager - Customer Relationship Management (9-14 yrs)

- Enhance customer satisfaction and loyalty for our brands by effectively managing customer relationships, coordinating with internal teams and overseeing the implementation of customer-centric strategies and programs across various touchpoints.

- Oversee the management of customer feedback channels, ensuring timely resolution of inquiries and issues while maintaining a high standard of service.

- Analyze customer data and trends to identify opportunities for improving service delivery.

- Develop and maintain strong relationships with customers.

- Monitor and report on customer relationship metrics and KPIs.

- Experience in customer relationship management, preferably within the HORECA or Hospitality industry with a proven track record of enhancing customer satisfaction and loyalty.

- Excellent interpersonal and communication skills for effective engagement with customers and internal teams.

- Excellent problem-solving skills to resolve complex issues efficiently.