CSM Analyst

Key Responsibilities

• Serve as a liaison between customers and internal teams (product, technical, and sales) to ensure successful implementation and adoption of GC.

• Gather, analyze, and document customer requirements, translating them into actionable insights and product specifications.

• Work closely with customers to understand their business needs and provide recommendations on how to best leverage GC to achieve their goals.

• Conduct business analysis, hold regular check-ins with customers, and provide data-driven insights to improve customer success and product offerings.

• Monitor and track customer usage and satisfaction to ensure the products meet their expectations and business objectives.

• Drive product activation and provide continuous support throughout the customer lifecycle, ensuring customers realize the full value of the product.

• Proactively identify opportunities for upselling or cross-selling modules based on customer needs and use cases.

• Strong understanding of data analysis tools and techniques (e.g., Excel, SQL).

• Proven track record of working directly with clients to understand their needs and deliver solutions that drive customer satisfaction and business growth.

• Strong analytical mindset, capable of interpreting data, identifying trends, and making strategic recommendations based on insights.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders