CRM Manager (Post Sales To Possession)

CRM Manager (Post Sales to Possession)

Location: Mumbai, India

Job Summary:

We are seeking an experienced CRM Manager to join our Post Sales team in Mumbai, responsible for managing customer relationships from sales to possession. The ideal candidate will have a strong background in ERP systems and experience in real estate post-sales processes.

Key Responsibilities:

1. CRM Implementation:
- Manage and implement CRM software to track customer interactions from sales to possession.
- Ensure data accuracy, integrity, and security.
2. Post-Sales Process Management:
- Oversee post-sales processes, including documentation, payment tracking, and possession handover.
- Ensure timely communication with customers and stakeholders.
3. ERP Integration:
- Integrate CRM with ERP system (e.g., SAP, Oracle) for seamless data flow.
- Ensure data consistency across systems.
4. Reporting and Analytics:
- Generate reports and analytics on customer satisfaction, sales performance, and process efficiency.
- Identify areas for improvement and implement changes.
5. Customer Satisfaction:
- Ensure high customer satisfaction levels through effective issue resolution and communication.
- Conduct regular customer feedback surveys and implement improvements.
6. Team Management:
- Lead and train a team of customer relationship executives.
- Ensure team performance meets targets and objectives.

Requirements:

1. 5+ years of experience in CRM management, post-sales, or customer service in real estate.
2. ERP experience (SAP, Oracle, etc.) and ability to integrate with CRM.
3. Strong understanding of real estate post-sales processes.
4. Excellent communication, interpersonal, and problem-solving skills.
5. Analytical and reporting skills, with ability to interpret data.
6. Bachelors degree in Business, Marketing, or related field.

Nice to Have:

1. Experience with CRM software (e.g., Salesforce, Zoho).
2. Knowledge of real estate regulations and laws (RERA, etc.).
3. Certification in CRM, ERP, or real estate.

What We Offer:

1. Competitive salary and incentives.
2. Opportunity to work with a leading real estate company in Mumbai.
3. Collaborative and dynamic work environment.
4. Professional development and growth opportunities.