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Premium Employer

Ivalua

Compare

3.8

based on 31 Reviews

5 Ivalua Jobs

Manager, RUN

Ivalua

3.8

based on 31 Reviews

7-8 years

Pune

1 vacancy

Manager, RUN

Ivalua

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Supply Chain Management SQL Customer Support Procurement PMP

+ 4 more

Job Description

Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts and is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a RUN Manager to develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction. You will be reporting to Sr. Director, RUN and you will be the first point of contact for Clients or Partners implementing Ivalua Solution.

WHAT YOU WILL DO WITH US

Run planning and stand-up meetings
Monitor issue backlog and prioritize team deliverable toward SLA achievements
Responsible for your maintenance teams efficiency, including reports, analysis and forecasts
Communicate standards and best practices.
Guarantee financial balance of your projects
Meet with all other Run managers, directors and teams to review inter-dependency of all projects
Perform scheduled and un-scheduled audits to ensure adherence to Ivaluas maintenance standards
Support code review process
Develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction
Develop and manage preventive maintenance measures
Build strong relationships with customers
Address customer concerns in a proactive and responsive manner
Review functional and design specifications to ensure full understanding of individual deliverables
Ensure that validated deliverable (maintenance release) meet functional and design specifications and requirements
Diagnosing customer problems and testing product patches
Documenting product issues in Ivalua tracking system (extranet)
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
Isolate, replicate, and report defects and verify defect fixes

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

Minimum 10 years in Microsoft technologies like C#, Asp.net, SQL server in a software environment with progressive movement into leadership / management.
Experience in Procurement / Spend Management/ Supply Chain is a plus
Successful experience in audit, quality certification process, required knowledge of IT implementation projects and ideally who knows about procurement.
PMP or PRINCE 2 certification - good to have
Experience managing development teams in an agile environment.
Previous experience managing outsourced projects/teams.
To communicate priorities to team member and escalate to management
Creative solving of technical problems - to ensure the ability troubleshoot defect with efficiency
Technical understanding of software components and architectures
Work on processes, work with the project teams to identify the problems in the processes, make recommendations and drive process changes in our organization.

Soft Skills:

BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent.
Business process understanding
Clear communicator (written and verbal) - to ensure ability to write incident forms.
Ability to focus on deadlines and deliverables - ensures the ability to achieve SLAs
The ability to work in a team and as an individual
The ability to work under pressure and to tight deadlines
Good judgement skills
Natural curiosity

WHAT HAPPENS NEXT

If your application fits this specific position s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. Theyre here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

Hybrid working model (3 days in the office per week).
Were a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth oriented and Privately held.
A stable and cash-flow positive Company since 10 years.
Snacks and weekly lunches in the office.
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity.
Unlock and unleash your full professional potential with our exceptional training and career development program.
Join a dynamic and international team of top-notch professionals who are experts in their respective fields.
Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.
Regular social events, competitive outings, team running events, and musical activities.

Employment Type: Full Time, Permanent

Read full job description

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