ITSoli - Cloud Apps Engineer/Analyst - Salesforce (2-5 yrs)

Designation : Cloud Apps Engineer/Analyst (Functional Role)

Qualification : Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).

Experience : Minimum 2+ years of experience in functional and operational aspects of SFDC (Salesforce) with familiarity with Salesforce Marketing Cloud (SFMC).

Office Location : Indiranagar (Bangalore, Karnataka) - Remote Work

Reports to : Technical Lead or Project Manager

Working Hours : IST hours : 3pm-12am / 2pm - 11pm [Depending on day light savings]

Job Role : We are seeking a skilled Cloud Apps Engineer / Analyst specializing in the Salesforce (SFDC) domain. The role focuses on managing operational and functional aspects of SFDC, with a preference for candidates familiar with Salesforce Marketing Cloud (SFMC). This position does not involve development work but requires expertise in using, maintaining, and enhancing SFDC functionalities. The ideal candidate should have experience with CI/CD processes, DevOps practices, and basic systems engineering concepts.

Key Responsibilities :

1. Perform daily administration and management of SFDC and associated cloud applications, with a focus on SFMC for campaign, list, and email management.

2. Execute day-to-day operational tasks, troubleshooting, and maintenance of SFDC systems.

3. Collaborate with technical leads and PMs to assess system capacity and propose resource optimization plans.

4. Design, implement, and test DevOps and CI/CD processes, ensuring best practices are followed.

5. Develop and apply monitoring techniques for proactive application and system management.

6. Document application technology stacks, deployment strategies, and operational best practices.

7. Enhance automation processes and mentor team members in adopting automation best practices.

Required Skills :

1. 2+ years of hands-on experience in Salesforce (SFDC) administration and operations.

2. Proficiency in Salesforce Marketing Cloud (SFMC) for managing campaigns, leads, and emails.

3. Experience with CI/CD tools such as Git and familiarity with DevOps workflows.

4. Basic understanding of networking, storage, and monitoring principles.

Desired Skills :

1. Knowledge of cloud infrastructure and applications.

2. Familiarity with incident management and cloud monitoring tools.

3. Exposure to testing frameworks and methodologies.

Personal Attributes :

1. Strong analytical and problem-solving skills.

2. Ability to work independently in a remote setup.

3. Excellent communication and collaboration skills.

4. Proactive mindset with a focus on continuous improvement.