FTE Help Desk Associate

Company Overview.

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems.

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logisticsand global support services.

Key Job Responsibilities.

Experience 0-1 Year of relevant experience.

Provide first level contact and convey resolutions to FTE (full-time Time Engineer) at global Level.

You have to handle escalations, Service Review & SLA Management.

Provide support to FTE in various HR related topics such as Salary, compensation, Joining, leaves, etc and resolve issues and problems.

Maintain FTE files and records in electronic and paper form.

Liaising between FTEs and Project Managers.

Handle FTE grievances formally and informally, forward them to concerned department and follow up for resolution.

Properly escalate unresolved queries to project Manager.

Track, route and redirect problems to correct resources.

Update FTE issue data and produce reports to Manager.

Follow up on FTE check-in issue resolution.

Preserve and grow your knowledge of help desk procedures, products, and services.

Handling issues/Queries over calls or emails.

Required Skill Sets.

Strong Verbal and Written Communication.

Analytical and Problem-Solving mindset.

The candidate should be willing to work in a fast-paced, 24x7 environment.

Shifts can be day or night, depending on the business requirements.

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