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1 NTT DATA, Inc. Integration Engineer Job

Voice Build & Integration Engineer

4-6 years

₹ 6 - 7.5L/yr

Mumbai

1 vacancy

Voice Build & Integration Engineer

NTT DATA, Inc.

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Job Description: Voice Build and Integration Engineer

Roles & Responsibilities:

Enterprises Voice services & devices installation (i.e. CUCM, Cisco Ip phone, Jabber softphone, ZOOM, voice getaway etc).

Call Centre Voice devices & services installation (i.e. Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway etc).

Nice engage voice recording installation and support.
Manage implementation, overseeing build, validation and closure phases for various projects
Plan implementation tasks, including change management and communication Manage vendor interaction and activities
Validate installed solution against design record
Coordinate testing of installed solution with customer environment.

Coordinate with Vendor (MTNL/BSNL/Airtel/Vi/Tata etc) for new PRI request & issues and link failure.

Monitor day 1 activities and troubleshoot new product deployment
Direct liaison with other development and support teams locally and globally
Work with global teams on global standards and configuration to build “Best In Class” standards

Ability to learn and adapt new technologies for efficient deliverables.


Requirements:

Bachelor’s degree from an authorized university.

Experience in managing enterprise-scale voice deployments on a variety of platforms.

Good knowledge of Voice Service & devices like CUCM, CUC, SBC, Cisco Voice getaway, Cisco Call center setup, Jabber softphone, Zoom phone, Avaya, AES, Avaya Ip phone, Avaya Softphone, Avaya getaway & Nice engage recording platform.

knowledge of ISDN PRI T1/ E1 & and basic voice networking.

Good knowledge of Voice signaling protocol (H.323 , SIP, MGCP, SCCP)

Knowledge of FXO, FXS, PVDM and voice hardware part code.

Basic knowledge of Avaya Communication manger , AES, Nice recording etc.

Basic Knowledge of krone, jumping & caballing.

Ready to work from client location

3-5 yrs of relevant experience

Good Communication Skills (Written & Spoken) in English

Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)

Knowledge on ticketing tool preferable ServiceNow.

Willingness to work in rotational shifts 24*7 environment.

Travel including overnight domestic may be required.

Ability to react to a dynamic environment.

Strong problem-solving skills and analytical approach



Employment Type: Full Time, Permanent

Read full job description

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What Integration Engineer at NTT DATA, Inc. are saying

Integration Engineer salary at NTT DATA, Inc.

reported by 4 employees with 3-9 years exp.
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₹8 L/yr - ₹15.5 L/yr
63% more than the average Integration Engineer Salary in India
View more details

What NTT DATA, Inc. employees are saying about work life

based on 2.9k employees
67%
82%
70%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT DATA, Inc. Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Free Transport +6 more
View more benefits

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NTT DATA, Inc. Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad, Telangana Office
Divyasree Orion SEZ, Survey No. 66/1, Raidurgam, Madhura Nagar Colony, Block No. 5 & 6, Hyderabad, Telangana 500032 Hyderabad / Secunderabad, Telangana
500032

Voice Build & Integration Engineer

4-6 Yrs

₹ 6 - 7.5L/yr

Mumbai

20d ago·via naukri.com

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