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Inspiration Manpower Consultancy
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QA, Quality Analyst
2-5 years
Bangalore / Bengaluru
1 vacancy
QA, Quality Analyst
Inspiration Manpower Consultancy
posted 4y ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Quality Analysts are responsible to audit calls, monitor email transactions and accurately measure qualitative performance of a Champion.
- The measured performance need to be coached on for higher performance within agreed timelines.
- They play the role of a classroom facilitator, coach and supervisor.
- Quality Analysts need to demonstrate effective leadership skills through developing awareness and knowledge of Client values, customer service skills, computer skills, product, policies and procedures.
- The two objectives of this role are to drive effectively qualitative performance and superior customer experience of the Customer Connect Team.
Employment Type: Full Time, Permanent
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